Privacy Policy my99 – Player Data Protection

01Introduction

Welcome to the my99 Privacy Policy. This document transparently and honestly explains how the my99 platform, operating under the domain my99.bar, manages your personal data. We understand that privacy is an important matter, especially in an online gaming environment where financial and personal information is involved.

This Privacy Policy applies to all users who browse the my99.bar website, register an account, make deposits, play games, claim promotions or use any other services we offer. By using our platform, you agree to the data collection and usage practices described herein.

This Policy is to be read together with the my99 Terms and Conditions. In the event of any conflict between the two documents regarding privacy, this Privacy Policy shall govern. We encourage you to read this document in full and carefully.

02Data We Collect

My99 collects two main categories of data: information you provide directly, and information collected automatically when you use our platform.

A. Data You Provide to Us

• Registration Information: Full name, email address, phone number, date of birth, and the password you set when registering your account.
• Identity Verification Documents (KYC): National ID, passport, driving licence, or other official documents submitted for account verification purposes.
• Financial Information: Bank account details, e-wallet account numbers and records of deposit and withdrawal transactions.
• Communications: Messages you send to our customer support team via live chat, email, or any other communication channel.
• Options & Settings: Game limit settings, language preferences, and communication options you have configured in your account.

B. Automatically Collected Data

• Device & Technical Data: IP address, browser type, operating system, device model and screen resolution.
• Usage Data: Pages visited, time spent, buttons clicked and navigation paths within the platform.
• Game Data: Wagering records, game results, session duration, and gaming activity history.
• Location Data: Estimated location based on IP address for regional compliance and fraud detection purposes.

03How We Use Your Data

The data we collect is used solely for legitimate purposes necessary to provide you with the best my99 experience. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and maintain your account while ensuring your login security.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and efficiently.
• Identity Verification (KYC): Conduct identity checks required to comply with anti-money laundering (AML) requirements and financial regulations.
• Service Delivery: Provide access to slot games, betting, wagering, and all other services within the my99 platform.
• Customer Support: Respond to enquiries, resolve technical issues, and provide the assistance you need.
• Fraud Prevention: Monitor and detect any suspicious activity, system manipulation, or fraud attempts.
• Promotional Communications: Send information about bonuses, promotions, and platform updates (only if you have consented to receive them).
• Platform Improvement: Analyse usage patterns in aggregate to improve performance, design, and user experience.
• Legal Compliance: Comply with applicable Malaysian legal reporting requirements and regulations.

04Sharing Information with Third Parties

My99 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we may need to share certain information:

Trusted Service Providers

We work with third-party service providers who help us operate the platform, including payment processors, cloud service providers, identity verification providers, and gaming technology partners. All providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified.

Legal Requirements

My99 will disclose required information when mandated by law, court order, or directive from a lawful authority in Malaysia. In such situations, we will endeavour to notify you in advance where permitted by law.

Business Transfer

In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction. You will be notified in advance and have the right to close your account before the transfer takes place.

05Data Security

My99 continuously invests in the latest security infrastructure to ensure your data is always protected. The security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your browser and our servers.
• Hashed password storage using the bcrypt algorithm — your password is never stored in plain text.
• Two-Factor Authentication (2FA) which users can enable for an additional layer of protection during login.
• 24/7 Security Monitoring by our technical team to detect and respond to any threats in real time.
• Data Segregation where financial information, personal data, and gaming records are stored in separate systems with strict access controls.
• Regular security audits by independent parties to identify and address any system vulnerabilities.
• Data backup performed automatically to ensure service continuity and protection against data loss.

06Cookies & Tracking Technologies

My99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Essential Cookies

These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the platform cannot function properly. Essential cookies cannot be disabled through our settings.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform, such as the most frequently visited pages and time spent in each section. This information is used in aggregate form to improve the platform.

Preference Cookies

These cookies save your preferences such as display language, account settings, and interface preferences so you do not need to reconfigure them each time you use the platform.

You may manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the my99 platform.

07Your Rights Over Your Personal Data

As a my99 platform user in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. We fully respect and facilitate the exercise of these rights.

To exercise any of the rights above, please contact the my99 support team via live chat or email. We will process your request within 30 business days.

08Data Retention Period

My99 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy. The following are general guidelines for our retention periods:

• Active Account Data: Retained for the duration your account remains active and for the required period after account closure for audit purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later, in accordance with AML requirements.
• Support Communication Logs: Retained for 2 years from the date of communication for reference and service improvement.
• Analytics Data: Stored in anonymised form for no more than 26 months before deletion.

Once the designated retention period has expired, your data will be securely deleted or anonymised in accordance with our standard procedures.

09Child Protection

The my99 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without parental or guardian consent, we will take immediate action to delete that information and close the account in question. If you believe your child has registered an account on our platform, please contact us immediately so we can address this promptly.

10Amendments to the Privacy Policy

My99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any amendments will take effect immediately upon being published on this website.

We will notify you of any significant amendments via a notice on the platform or by email to the address registered in your account. The "Updated" date at the top of this document will always reflect the date of the latest amendment.

Continued use of the my99 platform after amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the my99 platform — the fastest way to get instant answers.
• Email: [email protected] — for enquiries that require documentation or detailed clarification.
• FAQ: Visit page FAQ us for answers to frequently asked questions.

We are committed to responding to all privacy-related enquiries within 3 business days. For cases requiring in-depth investigation, we will keep you informed of progress within 14 days.