Winning big means nothing if cashing out is slow and frustrating. At my99, we understand that feeling – which is why we built a withdrawal system that is truly fast, transparent and trustworthy for every Malaysian player.
Many players have been frustrated by other platforms – winning big, only to find endless reasons to delay their withdrawal. Some demand unnecessary documents, some take days to process, some simply go silent when questioned. At my99, that kind of experience has no place.
From day one, my99 has held to one simple principle: your winnings are entirely yours, and our job is to make sure they reach you as quickly as possible. Our withdrawal process is designed to be as seamless and transparent as it can be.
Through my99's integrated payment automation system, most withdrawal requests are processed automatically without manual intervention. This means faster, more consistent processing that is not tied to office hours. Whether you withdraw at midnight on Monday or Sunday afternoon, the experience stays the same – quick and reliable.
my99 Guarantee: Every approved withdrawal is guaranteed to be processed within the stated timeframe. Should any delay occur, our support team is available 24/7 to assist you.
My99 supports eight withdrawal methods most commonly used by Malaysian players. Choose the one that suits you best.
Direct to your Malaysian bank account – Maybank, CIMB, Public Bank, RHB, Hong Leong and more are fully supported.
Fast withdrawal using your phone number or IC number as your DuitNow ID. Funds go directly to any participating bank.
Withdraw your winnings directly to your Touch 'n Go eWallet. Ideal for players who prefer card-free transactions.
Loyal GrabPay users can withdraw their winnings directly to their Grab wallet and use it for a wide range of everyday needs.
The FPX payment system enables direct withdrawals from the my99 platform to your preferred bank account, securely and encrypted.
Supports USDT (TRC20/ERC20), Bitcoin and Ethereum. Ideal for players who prefer greater financial privacy.
Players active in the Shopee ecosystem can withdraw directly to their ShopeePay wallet and use it for shopping or further transfers.
Boost and MAE by Maybank digital wallets are also supported, giving my99 users across Malaysia even more flexible payment options.
The withdrawal process at my99 is designed to be as straightforward as possible so players can focus on what matters – playing and winning. Follow these five steps to cash out comfortably.
Open the my99 website or app and log in using your username and password. Make sure your internet connection is stable.
After logging in, click the wallet icon or the "Finance" menu at the top of the page to access deposit and withdrawal options.
Click the "Withdrawal" tab and select your preferred payment method – local bank, DuitNow, e-wallet, or crypto.
Enter the amount you wish to withdraw and fill in the recipient account details accurately. Double-check before proceeding.
Click "Confirm Withdrawal". The my99 system will begin processing your request immediately. You will receive a notification once it is complete.
Depending on the method selected, funds will arrive within 5 minutes to 1 hour. Please check your bank account or e-wallet balance.
Below is the complete table of minimum limits, maximum limits, and estimated processing times for each withdrawal method available at my99.
| Withdrawal Method | Minimum Limit | Maximum Limit | Processing Time | Fees |
|---|---|---|---|---|
| Direct Bank Transfer | RM 30 | RM 50,000 | 15–60 min | Free |
| DuitNow | RM 20 | RM 30,000 | Instant | Free |
| Touch 'n Go eWallet | RM 20 | RM 10,000 | 5–15 min | Free |
| GrabPay | RM 20 | RM 10,000 | 5–15 min | Free |
| FPX | RM 30 | RM 30,000 | 15–30 min | Free |
| USDT / Crypto | USDT 10 | No Limit | 10–30 min | Free |
| ShopeePay | RM 20 | RM 10,000 | 5–15 min | Free |
| Boost & MAE | RM 20 | RM 10,000 | 5–15 min | Free |
Processing times are estimates under normal conditions. Where additional security checks are required or platform traffic is unusually high, it may take slightly longer. my99 will notify you via notification if any unexpected delay occurs.
My99 invests in the latest payment technology and strict SOPs to ensure your withdrawal experience is always smooth and hassle-free.
The majority of withdrawal requests are handled by my99's automated system with no manual approval required, drastically reducing wait times.
All my99 withdrawal transactions are protected by 256-bit SSL encryption – the same standard used by leading financial institutions worldwide.
Player funds are held in a separate account from the company's operating capital. Your winnings are secure and are never used for any other purpose.
The my99 withdrawal system operates around the clock without interruption. No closing hours, no public holidays – your request is processed whenever you submit it.
Every withdrawal is recorded with a unique reference number. You can check the status and transaction history at any time via your my99 account page.
The my99 support team is available 24/7 via live chat, email and Telegram should you encounter any withdrawal-related issues.
To ensure the safety of all users and comply with anti-money laundering guidelines, my99 carries out a simple identity verification or KYC (Know Your Customer) process for all members. This only needs to be done once and is typically completed in under 24 hours.
KYC at my99 is straightforward – you simply need to submit a photo of your valid MyKad or passport, along with recent proof of address such as a utility bill or bank statement. These documents are stored securely with encryption and will not be shared with any third party without your consent.
Once KYC is complete, you are free to withdraw to any registered method under your name. my99 requires that the withdrawal method be registered under the same name as the account holder – this protects you from any unauthorised account misuse.
Important: The withdrawal method used must be in the same name as the my99 account holder. Transfers to third-party accounts are not permitted in order to protect all users.
Follow these tips to ensure your withdrawal goes through without any unnecessary delays or complications.
Don't wait until you win to think about KYC. Complete your identity verification as soon as you register so there are no delays when it's time to withdraw. This is a one-time process only.
An incorrect account number or e-wallet phone number can cause funds to be sent to the wrong recipient. Always double-check the details you have entered before confirming a withdrawal.
If you have received any bonus, make sure you understand the applicable wagering requirements. Bonus funds must be wagered a specified number of times before they can be included in a withdrawal.
Although the my99 system is highly responsive, it is best to submit withdrawal requests when your internet connection is stable to avoid interruptions mid-process.
Enable email or SMS notifications in your my99 account settings. This way, you'll receive an instant confirmation every time a withdrawal is successfully processed.
My99 VIP members enjoy priority withdrawal processing, higher limits, and dedicated support from a personal account manager. Find out more on the VIP.
Here are answers to the most frequently asked questions by Malaysian players regarding the withdrawal process at my99.
Register your my99 account now, complete KYC in under 10 minutes, and enjoy the smoothest withdrawal experience in Malaysia's online gaming industry.